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Selected Work
Case studies demonstrating strategic UX leadership and measurable business outcomes.
HPE AI Virtual Support Agent
Transformed fragmented support into an AI-powered assistant — reducing wait times from 24 hours to instant, improving agent efficiency by 2×.
Awards:
TSIA Finalist (Excellence in Omnichannel Customer Experience Optimization)
Stevie® Bronze Award (AI-Powered Self-Service)
Vision & Influence • Team Growth • Elevate Customer Experience
NTG Platform Transformation
Modernized legacy logistics platform for 14,000+ shippers and 80,000+ carriers — achieving 4× mobile adoption, ~10% efficiency gains, and consistent UX across platform.
UX Strategy • Design Ops • Leadership