Selected Work
Case studies demonstrating strategic UX leadership and measurable business outcomes.
HPE AI Virtual Support Agent
Transformed fragmented support into an AI-powered assistant — reducing wait times from 24 hours to instant, improving agent efficiency by 2×, and earning TSIA Award finalist recognition.
NTG Platform Transformation
Modernized legacy logistics platform for 14,000+ shippers and 80,000+ carriers — achieving 4× mobile adoption, ~10% efficiency gains, and consistent UX across 60+ modules.